RTR Repair Technician - Atlanta, GA

Receive and inspect equipment.  Ensure equipment (including case) is clean and complete.  Identify items missing from cases and rectify.  Pull gear for all customer orders. Liaise with internal departments in order to deliver the highest customer service and quality.  Continuously look for ways to improve the process to better serve customer’s needs.

Key Responsibilities:

•    Monitor access to storeroom and gear at all times.
•    Perform service checks and minor repair of Camera Accessories.
•    Assist in the daily transfer of equipment from receiving to storage.
•    Maintain equipment to the highest standard by ensuring all equipment received and delivered is serviced, complete and in good working order, both functionally and cosmetically.  Update Pinnacle with proper statuses.
•    Identify equipment problems and apply proper repair techniques.
•    Maintain a neat and organized workstation as per health and safety standards.
•    Consistently and effectively use all available systems to support processes. Utilize system information to effectively manage resources and priorities based on orders and returns. Keep system data accurate and up to date (real time) for all internal users.
•    Expedite all time sensitive orders (same day prep, in-house demos).
•    Maintain proper organization of equipment in Storeroom. Equipment should be stored in designated bins or on appropriate shelf.  Identify equipment that does not have a designated storage space and rectify with Lead or Manager.    
•    Keep Storeroom and all work areas clean including disposing of trash and sweeping the floor.  Uphold and follow safety guidelines and precautions to prevent injuries and accidents.
•    Participate in on the job and formal training in technical and customer service aspects of role. 
•    Report all slow moving equipment to Lead or Manager to determine appropriate disposition.
•    Inform supervisor of any conflict around equipment or resources.  Ensure seamless hand-off between shifts.
•    Writing repair and damage tickets.
•    Determining damage charges to the client.
•    Coordinating repairs with vendors.
•    Writing purchase orders for tools and replacement gear.   

Skills/Experience Required:

•    Team player.  Highly self-motivated, enthusiastic and able to work on own initiative.  High degree of accountability.
•    Self-starter with strong interpersonal and oral communication skills.
•    Outstanding customer service orientation.  Willing to go the extra mile for both internal and external customers.   Proactive in resolving all client or equipment related issues.  Great sense of urgency.
•    Thorough, outstanding follow through and attention to detail. Highly organized and able to prioritize work load.
•    Able to manage multiple priorities and maintain effectiveness under pressure, within tight deadlines and changing priorities.
•    Remain calm and professional even in tense situations.  
•    Good working knowledge of all Panavision products and services. Proactive in gaining and maintaining service and technical knowledge/skill on all equipment.

Health & Safety Requirements:

•    Safe handling of solvents and other chemicals.
•    Safe handling of sharp and other potentially dangerous equipment.
•    Knowledge of current electrical safety standards.
•    Enforcement and use of Personal Protective Equipment (PPE) if required.

Work Environment and Physical Demands:

This job operates in a professional office environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate effectively with both internal and external clients. The employee frequently is required to stand; walk; use hands and reach with hands and arms.  The employee may also be required to lift product or equipment weighing up to 75 lbs. 

Position Type/Expected Hours of Work:

This position works standard business hours (from 9:00am to 6:00pm), but may require overtime hours and some weekend work.

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Please submit resume in PDF format to Careers@Panavision.com

Please no calls or drop offs.